EU data residency

Your customers’ data stays in the EU.

Your account, your contacts and their order history are hosted in Germany, and your emails are sent from Ireland. Where a service outside the EU is involved, this page says so.

Start free Security

14-day free trial with every feature. No card needed.

Who handles your data

Every service that stores or processes data in your Atomiq account.

What	Service	Where
Hosting and database	Hetzner	Nuremberg, Germany
Email sending	Amazon SES	Ireland (EU)
Images you upload	Object storage	EU
Billing and VATPaddle sees your billing details, not your contacts.	Paddle	Merchant of record
AI writingOnly the brief or block you ask it to work on, and only when you use it.	Anthropic, Google	United States
Sign in with GoogleOnly if you choose to sign in with Google.	Google	Global

Rights requests

Answer a data request in minutes.

When a customer asks what you hold, or asks to be forgotten, you can do it in Atomiq. Erasure deletes the contact’s profile, activity and list memberships for good, and strips their address and order details from your send and sales records. If they had unsubscribed or complained, their address stays on your suppression list, so they are never emailed again.

Export contacts as CSV
Erase a contact and their history
Export your suppression list

Consent

Consent, on the record.

Atomiq records when and where each contact agreed to hear from you, whether that was a sign-up form, your store or an import. Unsubscribes are honoured on every send.

When and where consent was given
One-click unsubscribe in every email
Bounces and complaints suppressed for you

How long we keep things

Your contacts and history

Kept while your account is open, until you delete them.

Import error reports

Deleted after 30 days.

Reporting snapshots

Kept for 400 days, for year-on-year comparisons.

This page describes how Atomiq handles data. It isn’t legal advice; check your obligations with your own adviser.

FAQ

Questions about data residency

Is any of my data stored outside the EU?

Your account, contacts and orders are hosted in Germany. If you use AI writing, the text you ask it to work on is sent to Anthropic or Google in the United States to write the result.

Can I turn AI writing off?

You don’t need to turn it off: nothing is sent unless you use it. Every email can be written by hand.

Do you have a data processing agreement?

Yes. Our Data processing agreement is part of our Terms and applies to every account automatically; you can read it on our DPA page.

Email marketing, hosted in the EU.

Start the trial; your data is in Germany from the first import.